HOW TO ORDER
Our CEO Oliver accepts Canadian and American orders both
through our website and by telephone. To order through our website,
simply browse our catalog and add your selected products to our secure
shopping cart. Payment may be made by credit card or Paypal.
To
order by telephone, please call us at (902) 275-5110 during our
business hours, Monday through Saturday between 10 am and 5 pm ADT. For
phone orders, we are happy to accept payment by credit card.
Your
satisfaction is important to us, as is your parrot's! Please get in
touch for assistance regarding sizes or for suggestions if you are
undecided. We
have toys and perches suited for all parrots, ranging from the tiniest
of parrotlets to the largest macaws, and everything in between. We
encourage you to contact us at [email protected] with your
questions prior to placing your order. We strive to answer all email
inquiries within 24 hours of receipt.
Shipping
Once you place your order, we pack your goodies snugly and with care, and typically ship within 7-10 days. We will send an email notification once your order is posted, or if there is a delay. Please note that when we are extremely busy, wait times may be increased, and we thank you for your patience.
We
send your precious parcels within Canada and the USA using Expedited
Canada Post. Our shopping cart is generally accurate with respect to
shipping charges, but overly large or heavy orders (including the larger
Oddballs) may require additional postage. You'll receive an invoice
for any additional shipping charges. Please note that we do not add any
charges for handling, packaging, etc. You pay exactly what we pay to
the post office and not a penny more.
Canadian Shoppers
To maximize the value of your shipping dollar we recommend ordering more than one item, especially when ordering smaller toys. The same box that one toy would ship in can likely hold a few more items, all for the same fee. We welcome your payment by etransfer - select at check out. So quick and easy! As a fellow Canadian I recognize how many taxes we pay. Appropriate HST, GST or PST will be added at checkout. The CAGT (Canadian African Grey Tax) will not appear on your invoice but will be found in your parcel.
American Shoppers
We
are frequently asked about shipping prices to the U.S. and would like
to share some tips with our American customers and friends. We
recommend ordering more than one item, especially when ordering smaller
toys, in order to maximize the value of the shipping cost. The same box
that one toy would ship in can likely hold a few more items, all for
the same fee.
Also keep in mind that we bill
in Canadian dollars. Based on the current exchange rate, this typically
equates to a 20% discount for American shoppers! Don't forget that
this savings applies not only to our products, but also to your shipping
costs. Please use our currency converter to calculate the savings you'll get by paying in USD.
Additional Information
We
craft, store and ship all of our products in a bird-free facility.
For the safety of our birds and our customers, and to prevent the spread
of avian disease, we do not accept returns. Thank you for your
understanding.
